1. Introduction
At ChatAutoDM, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Instagram automation platform.
This policy applies to all users of ChatAutoDM, including businesses, creators, entrepreneurs, and agencies who use our service to automate Instagram direct message responses and engagement workflows.
Key Privacy Principles:
- Transparency: We clearly explain what data we collect and why
- Purpose Limitation: We only use data for specified, legitimate purposes
- Data Minimization: We collect only the data necessary for our services
- Security: We implement robust security measures to protect your data
- User Control: You have rights and control over your personal information
2. Information We Collect
We collect several types of information to provide and improve our services:
Account Information
- Registration Data: Name, email address, phone number, company information
- Authentication Data: Username, encrypted passwords, security questions
- Profile Information: Profile picture, bio, preferences, and settings
- Billing Information: Payment method details, billing address, transaction history
Instagram Data
When you connect your Instagram account, we access the following data through Instagram's official Graph API:
- Profile Information: Username, display name, profile picture, follower count
- Content Data: Posts, stories, comments, and captions for automation purposes
- Message Data: Direct messages to enable automated responses
- Engagement Metrics: Likes, comments, shares, and interaction data
- Audience Insights: Demographic and behavioral data for analytics
Usage and Technical Data
- Service Usage: Features used, automation settings, campaign performance
- Technical Data: IP address, browser type, device information, operating system
- Log Data: Access times, pages viewed, actions taken, error reports
- Performance Data: Response times, system performance, usage patterns
Customer Data
Through our lead collection features, we may process contact information of your Instagram followers and customers, including names, email addresses, phone numbers, and interaction history. You are responsible for ensuring you have proper consent to collect and process this data.
3. How We Use Your Information
We use the collected information for the following purposes:
Service Provision
- Provide automated Instagram DM responses and comment-to-DM workflows
- Generate analytics and insights about your audience and engagement
- Collect and organize customer contact information as requested
- Customize automation settings and response templates
- Manage multiple Instagram accounts and campaigns
Account Management
- Create and maintain your ChatAutoDM account
- Process payments and manage subscriptions
- Provide customer support and technical assistance
- Send important service notifications and updates
- Verify your identity and prevent unauthorized access
Service Improvement
- Analyze usage patterns to improve our platform
- Develop new features and functionality
- Optimize system performance and reliability
- Conduct research and development activities
- Test new automation algorithms and AI models
Legal and Compliance
- Comply with legal obligations and regulatory requirements
- Enforce our Terms of Service and Acceptable Use Policy
- Protect against fraud, abuse, and security threats
- Respond to legal requests and court orders
- Maintain records for audit and compliance purposes
4. Information Sharing and Disclosure
We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:
Service Providers
We work with trusted third-party service providers who assist us in operating our platform:
- Cloud Infrastructure: AWS, Google Cloud, or similar providers for hosting and storage
- Payment Processing: Stripe, PayPal, or other payment processors for billing
- Analytics Services: Google Analytics, Mixpanel, or similar for usage analysis
- Customer Support: Zendesk, Intercom, or similar for support ticket management
- Email Services: SendGrid, Mailgun, or similar for transactional emails
All service providers are bound by strict confidentiality agreements and are only permitted to use your data for the specific services they provide to us.
Legal Requirements
We may disclose your information if required by law, court order, or government request, or if we believe in good faith that such disclosure is necessary to protect our rights, your safety, or the safety of others.
Business Transfers
In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred to the acquiring entity, subject to the same privacy protections outlined in this policy.
Aggregated Data
We may share aggregated, anonymized data that cannot be used to identify you for research, marketing, or business development purposes.
5. Data Security Measures
We implement comprehensive security measures to protect your personal information:
Technical Safeguards
- 256-bit SSL/TLS encryption for data transmission
- AES-256 encryption for data at rest
- Multi-factor authentication for account access
- Regular security audits and penetration testing
- Automated threat detection and monitoring
Operational Safeguards
- Access controls and role-based permissions
- Employee background checks and training
- Incident response and breach notification procedures
- Regular data backups and disaster recovery plans
- Compliance with industry security standards
Security Certifications
ChatAutoDM maintains the following security certifications and compliance standards:
- SOC 2 Type II compliance for security and availability
- GDPR compliance for European data protection
- CCPA compliance for California privacy rights
- ISO 27001 information security management
6. Data Retention and Deletion
We retain your personal information only as long as necessary to provide our services and fulfill the purposes outlined in this policy:
Retention Periods
- Account Data: Retained while your account is active plus 90 days after deletion
- Instagram Data: Retained while connected plus 30 days after disconnection
- Usage Logs: Retained for 12 months for security and analytics purposes
- Billing Records: Retained for 7 years for tax and legal compliance
- Support Communications: Retained for 3 years for quality assurance
Data Deletion Process
When you delete your account or request data deletion:
- We immediately stop processing your data for service provision
- Your data is marked for deletion and removed from active systems within 30 days
- Backup copies are purged within 90 days of the deletion request
- Some data may be retained longer if required by law or for legitimate business purposes
You can request immediate data deletion by contacting our privacy team at privacy@chatautodm.com.
7. Your Privacy Rights and Choices
You have several rights regarding your personal information:
Access and Control
- Access: Request a copy of your personal data
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your personal data
- Portability: Export your data in a machine-readable format
Processing Control
- Restriction: Limit how we process your data
- Objection: Object to certain types of processing
- Consent Withdrawal: Withdraw consent for optional processing
- Opt-out: Unsubscribe from marketing communications
How to Exercise Your Rights
To exercise any of these rights, you can:
- Use the privacy controls in your account settings
- Contact our privacy team at privacy@chatautodm.com
- Submit a request through our privacy portal
- Contact our customer support team
Response Timeline
We will respond to your privacy requests within 30 days (or as required by applicable law). For complex requests, we may extend this period by an additional 60 days with notification.
9. Third-Party Services and Integrations
ChatAutoDM integrates with various third-party services to provide our functionality:
Instagram Graph API
Our primary integration is with Instagram's official Graph API. This integration is governed by Instagram's Data Policy and Terms of Service, which you should review. We only access the minimum data necessary to provide our automation services.
Other Integrations
- CRM Systems: Salesforce, HubSpot, Pipedrive for lead management
- Email Marketing: Mailchimp, Constant Contact for email campaigns
- Analytics Platforms: Google Analytics, Facebook Analytics for insights
- Zapier: For connecting with hundreds of other business tools
Third-Party Privacy Policies
When you use third-party integrations, their privacy policies also apply. We encourage you to review the privacy policies of any third-party services you connect to ChatAutoDM.
10. International Data Transfers
ChatAutoDM operates globally and may transfer your personal information to countries other than your own. We ensure appropriate safeguards are in place for international transfers:
Transfer Safeguards
- Adequacy Decisions: Transfers to countries with adequate data protection laws
- Standard Contractual Clauses: EU-approved contracts for data protection
- Binding Corporate Rules: Internal policies ensuring consistent protection
- Certification Programs: Participation in recognized privacy frameworks
Data Processing Locations
Your data may be processed in the United States, European Union, and other countries where we or our service providers operate. We maintain the same level of protection regardless of processing location.
11. Children's Privacy Protection
ChatAutoDM is not intended for use by children under the age of 13 (or 16 in the European Union). We do not knowingly collect personal information from children under these ages.
If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at privacy@chatautodm.com. We will take steps to remove such information from our systems.
Age Verification
By using ChatAutoDM, you represent that you are at least 18 years old or have reached the age of majority in your jurisdiction. Users between 13-18 must have parental consent to use our service.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes through:
- Email notifications to your registered email address
- Prominent notices on our website and within our service
- In-app notifications when you next log in
- Updates to the "Last Updated" date at the top of this policy
Your continued use of ChatAutoDM after the effective date of any changes constitutes your acceptance of the updated Privacy Policy. If you do not agree with the changes, you should discontinue use of our service.
13. Contact Information and Data Protection Officer
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Privacy Team
- Email: privacy@chatautodm.com
- Response Time: Within 48 hours
- Privacy Portal: privacy.chatautodm.com
- Phone: +1 (555) 123-PRIVACY
Data Protection Officer
- Email: dpo@chatautodm.com
- Mailing Address:
- ChatAutoDM Data Protection Officer
- [Your Business Address]
- [City, State, ZIP Code]
Regulatory Contacts
If you are not satisfied with our response to your privacy concerns, you have the right to contact your local data protection authority:
- EU Residents: Your local Data Protection Authority
- UK Residents: Information Commissioner's Office (ICO)
- California Residents: California Attorney General's Office
- Other Jurisdictions: Your local privacy regulator